Security

Be Safe When Banking Online

Online Transactions

Federal financial regulators report that Internet threats have changed significantly over the past several years. Sophisticated hacking techniques and growing organized cyber-criminal groups are increasingly targeting financial institutions, compromising security controls, and engaging in online account takeovers and fraudulent electronic funds transfers.

In order to help ensure the security of your online transactions, we want you to know that we will never email, call, or otherwise contact you to ask for your username, password, or other electronic banking credentials.

Tips for Safe Online Banking

You can help protect yourself by implementing alternative risk control and processes:

• Choose an adequate username and password that, at a minimum, mixes in lowercase letters, uppercase letters and numbers.
• Periodically change your password (e.g. at least every 90 days).
• Safeguard your username and password information.
• Use current anti-malware and anti-virus software.
• Make sure you have a firewall in place when conducting your financial transactions.
• Log off the system when you’re done conducting business instead of just closing the page.
• Monitor your account activity on a regular basis.

Tips for Safe Online Business Banking

We may require owners of business accounts to perform their own risk assessments and control evaluations. For example:

• A list of the risks related to online transactions that your business faces, including:
  • Passwords being written down and left out in the open
  • The use of old or inadequate passwords
  • The possibility of internal fraud or theft
  • Delays in terminating the rights of former employees
  • The lack of dual control or other checks and balances over individual access to online transaction capabilities
• An evaluation of controls your business uses, such as:
  • Using password-protected software to house passwords
  • Conducting employee background checks
  • Initiating a policy and process to terminate access for former employees
  • Segregating duties between two or more people so no one person has too much access or control
  • Conducting internal or third-party audits of controls
  • Using firewalls to protect from outside intrusion or hackers

Federal Protection

Federal regulations provide consumers with some protections for electronic fund transfers. These regulations generally apply to accounts with Internet access.

For example, these federal laws establish limits on a consumer’s liability for unauthorized electronic fund transfers. They also provide specific steps you need to take to help resolve an error with your account.

Note, however, that in order to take advantage of these protections, you must act in a timely manner. Make sure you notify us immediately if you believe your access information has been stolen or compromised. Also, review your account activity and periodic statement and promptly report any errors or unauthorized transactions. See the Electronic Fund Transfer disclosures that were provided at account opening for more information on these protections.

Fake Check Scams

Did someone send you a check and ask you to send some money back?  That's a scam!  Did you win a prize and are told to send back taxes and fees?  Did you get paid as a "secret shopper" and are told to wire back money?  Did you sell an item online and did the buyer overpay?  These are scams!  Learn more about Fake Check Scams.

If you become aware of suspicious account activity, you should immediately contact the authorities and contact us.

Read Our Security Policy