Webster City Branch Hours Changing
On September 1, 2025 the Webster City branch hours will be changing. Please see below on the home page for details. The Independence and Tama branch hours will remain the same.
Exciting Changes Are Coming to your Digital Banking Experience!
We're thrilled to announce that beginning August 27, 2025, your online and mobile banking will have a brand-new look and feel designed to give you a smoother, more intuitive experience.
This upgrade brings:
- A modern, user-friendly interface
- Streamlined navigation
- Enhanced functionality and performance
Whether you're checking balances, paying bills, or transferring funds, you'll enjoy a faster and more personalized experience-right from your device. We'll be sharing more details in the coming days to help you prepare for the transition. Stay tuned for helpful tips, training guides, and reminders to make sure you're ready.
As always, thank you for banking with us!
Built for the way you want to bank
Our new and improved system will offer all the tools you need to achieve your financial goals and meet your everyday banking needs wherever you go.
What you need to know
The upgrade will take place on Wednesday, August 27, 2025 at 9:00 AM.
To prepare for this transition:
- BillPay will be disabled at 7:00 AM on Monday, August 25, 2025. Service will resume when the new system goes live at 9:00 AM on August 27.
- At 6:00 PM on Monday, August 25, mobile banking and online banking will enter Inquiry-Only mode. Full functionality will return once the upgrade is complete.
- Business Online will be unavailable starting at 6:00 PM on August 25 and will remain offline until the new system is live.
We appreciate your patience as we work to enhance your banking experience.
Most of your account details will be available and ready to use including transaction history, bill pay payee information, scheduled payments and internal transfers, as well as eStatement settings.
NEW Mobile Banking App
Our Mobile Banking app is also getting an update! Once the new system is live on Wednesday, August 27, 2025, you can access the new Mobile Banking app in 2 ways:
Through our Current Mobile Banking App
Open our current app, and you will be redirected to download the new app. Once downloaded, login with your existing User ID and Password as noted above, then delete the old app.
OR
Direct Download
Search for WCF Bank Mobile in your device’s app store and download the new app. If you prefer, you can click on one of the links below to be taken directly to our app in the app store. Login with your existing User ID and Password, as noted above. Once the new app has been downloaded, please delete the old app.
NOTE: If you previously used biometrics to login, you will need to re establish this feature within the new app.
Helping You Navigate the Change: Q&A
I've created banking alerts. Will they transfer to the new service?
No, alerts settings will not transfer. Users will need to make note of their current alerts before August 24, 2025.
I've created some controls for my debit card(s) in the Mobile Banking app. Will these be transferred to the new service?
No, users will need to set up new card controls again in our new Mobile Banking app.
I currently have recurring internal transfers set up. Will these carry over to the new service?
Yes, any recurring internal transfers will automatically carry over in their current configuration. If you wish to make changes to these transfers within the new service, you’ll need to delete the existing transfer and set up a new one with your updated details.
I currently use the External Transfer product. Will these carry over to the new service?
No, existing External Transfers and associated history will NOT be transferred. Users will need to print or save a copy of their history for their records before August 24, 2025. Users will then need to set these up again in the new system.
Will my BillPay transactions process during this change?
Yes, all BillPay transactions scheduled prior to 7:00 AM on Monday, August 25, 2025 will be processed as usual. However, new BillPay transactions will NOT be able to be scheduled from this time until we go live on the new system at 9:00 AM on Wednesday, August 27, 2025.
I have created some BillPay payees, will they transfer to the new system?
Yes, any BillPay payees that you have created will transfer over to the new system.
Can I still transfer money with Zelle during this change?
No, Zelle will be unavailable to send or receive money from 7:00 AM on Monday, August 25, 2025, to our going live on the new system at 9:00 AM on Wednesday, August 25, 2025.