Online Banking

Your Online Banking Questions Answered

Our goal is to get the answers to your questions to you as quickly as possible. If you don’t see what you’re looking for here, please reach out, we’re happy to help.

What are the requirements for usernames and passwords?

• Username:  Usernames must be between 9 and 26 characters in length and may be made up of letters, numerals, and special characters (~!@#$%^&*()_+-={}|:;?,./).  The Username is NOT case sensitive.  The Username cannot include the users first or last name.  
• Passwords:  Passwords must be between 9 and 32 characters in length.  They must contain all of the following:
  • A lowercase letter (a-z)
  • An uppercase letter (A-Z)
  • A numeral (0-9)
  • A special character (~!@#$%^&*()[]{}<>_+-=/|.,:;`'"?).

What do I need to do if I've forgotten my password?

You no longer need to call the bank for help. Just click the "Forgot Password" link and follow the easy prompts—anytime, day or night. It's quick, secure, and puts you back in control.

What do I need to do if I'm locked out?

You no longer need to call the bank for help. Just click the "Forgot Password" link and follow the easy prompts—anytime, day or night. You will be automatically unlocked AND you can update your password.  It's quick, secure, and puts you back in control.