On September 1, 2025 the Webster City branch hours will be changing. Please see below on the home page for details. The Independence and Tama branch hours will remain the same.
Have you been hesitant to receive your bank statements electronically? You may be surprised to learn that E-Statements offer many advantages compared to heading to the mailbox each month looking for your statements, such as:
Convenience. E-Statements are consistent, arriving timely each month. There is no waiting for the mail, and no potential for mailed statements to be delayed or, worse yet, lost or stolen. With E-Statements, you will receive the statements at the same time they are generated, not several days later when they arrive in the mail. If you need a hard copy, simply print as needed from the comfort of your own home. Even better, you have 24/7 access utilizing your secure online banking platform, as opposed to trying to find them later after you have potentially thrown them away or misplaced them.
Security. Contrary to what you may believe, E-Statements offer enhanced security compared to the mail. With E-Statements, they aren’t being sent via the postal service, which increases the risk of lost or stolen mail. Once in your house the printed statements could end up in the garbage or recycle bin with your personal information readily available for thieves to steal and access. E-Statements, on the other hand, are locked down securely in your online banking platform. Not to mention, with the convenience mentioned earlier, seeing these statements as soon as they are generated allows you to look for suspicious or fraudulent transactions much quicker than waiting on them to arrive in the mail, further enhancing your personal security.
Environmentally friendly. Switching to E-Statements reduces the generation of needless paper from mailed statements, conserving trees and reducing waste. They also reduce your personal carbon footprint and support an improved and more sustainable environment.
Today there is no reason not to have E-Statements. Talk to a Customer Service Representative in Webster City, Independence, or Tama today to make the switch!
Our Customer Service Team
Kya L. AskvigOperations Supervisor / Customer Service RepresentativeWebster City
Meet Kya L. Askvig
Operations Supervisor / Customer Service Representative
Kya brings a lifelong passion for customer service to her role at Webster City Federal. A proud graduate of Eagle Grove High School, she earned her Certified Nursing Assistant and Certified Medication Administration credentials from Iowa Central Community College before transitioning into the financial world. Since joining the bank, she’s continued to grow in her role, with over five years of service and counting.
Whether she’s helping neighbors with their banking needs or lending a friendly ear, Kya’s commitment to care and connection shines through. She lives in Webster City with her husband and their two sons, and outside of work, she enjoys boating, camping, kayaking, and spending time outdoors with her family. She’s also a talented pianist and a Shotokan karate black belt—just as comfortable on the keys as she is in the dojo!
Shyann BrinkmanCustomer Service RepresentativeWebster CityEmail Shyann
Meet Shyann Brinkman
Customer Service Representative
Shyann supports the team as a Customer Service Representative, where she helps keep things running smoothly by handling scanning and filing to ensure everything stays organized. She recently earned her high school diploma through a K–12 online public school and is excited to be starting her professional journey. Outside of work, Shyann is a proud cat mom to three beloved companions—Pepsi, Fredrick, and Crush—who always keep life interesting.
Vivian Lopez-MateosCustomer Service RepresentativeWebster City
Meet Vivian Lopez-Mateos
Customer Service Representative
Vivian is a bilingual Customer Service Representative at WCF Financial Bank, assisting customers in both English and Spanish. Her responsibilities include opening and servicing checking accounts, savings accounts, and certificates of deposit, while delivering friendly and knowledgeable support.
Prior to joining the bank, Vivian worked as a customer service representative at a hatchery, where she developed strong skills in managing inquiries and building positive customer relationships.
Outside of her banking role, Vivian is passionate about the beauty industry. She provides lash extension and eyebrow waxing services with a focus on precision and client satisfaction. Her interests also include hair, nails, and makeup, reflecting her creative and detail-oriented nature.
Elizabeth LunaCustomer Service RepresentativeWebster City
Meet Elizabeth Luna
Customer Service Representative
For the past three years, Elizabeth has been a friendly face at WCF Financial Bank, working as a Customer Service Representative. Whether it's answering everyday banking questions or handling teller transactions with ease, Elizabeth is always ready to help. Fluent in both Spanish and English, she also assists with translations—especially during home closings, which she finds incredibly rewarding.
Outside of work, Elizabeth brings the same energy to her personal life. You’ll often find her jamming to music, exploring local parks on walks, or showing off her moves in Just Dance. She loves spending quality time with her younger siblings and cruising around town with her fiancé—windows down, music up!
A creative at heart, Elizabeth plays the flute and is currently learning the art of nail design from home. Whether it’s helping customers or mastering a new skill, Elizabeth does it all with a smile.
Chyne NeymeyerCustomer Service RepresentativeWebster City
Meet Chyne Neymeyer
Customer Service Representative
Chyne is a Customer Service Representative at WCF Financial Bank, where she has worked for over a year. She manages deposits, withdrawals, account openings (including CDs, checking, and savings), receptionist duties, and account updates—always with a focus on delivering excellent customer service.
Though she attended Aplington-Parkersburg High School, Chyne lived in Ackley, Iowa during that time and now resides in Vincent. She studied Communications with a Business minor at Central College in Pella, gaining strong skills in interpersonal and intercultural communication. Her background in retail and customer service laid the foundation for her dedication to helping clients reach their financial goals.
Outside of work, Chyne enjoys reading, baking, working on cars with her dad, and exploring trails with her fiancé and his daughter.
Jeanine NokesCustomer Service RepresentativeWebster City
Meet Jeanine Nokes
Customer Service Representative
A Webster City High School graduate, Jeanine has spent much of her career in customer service. Jeanine enjoys helping her hometown residents with their financial transactions and ensuring that their needs are fully met. When not at WCF, Jeanine enjoys spending time with her family.
Tricia RoseAccountant / Customer Service RepresentativeWebster City
Meet Tricia Rose
Accountant / Customer Service Representative
Tricia is a Jewell native and a graduate of the South Hamilton High School. Tricia has spent much of her career in the accounting and customer service fields. In May of 2023, Tricia graduated from DMACC as an Accounting Specialist with certificates in Bookkeeping, Accounting, and Payroll.
A proud grandparent, Tricia and her husband have two grown children. They enjoy relaxing at their timber lot, riding motorcycles, and spending time with their family.
Anna Utrera-GreenfieldCustomer Service RepresentativeWebster City
Meet Anna Utrera-Greenfield
Customer Service Representative
I grew up in Kamrar, Iowa, a small town with a close-knit community. After completing my education at South Hamilton Community School District, I continued my studies at Iowa Central Community College, where I earned my Associate of Arts (AA) degree. Throughout my life, I’ve had the privilege of working in customer service roles, where I honed my communication skills and developed a deep understanding of meeting people’s needs.
Additionally, I have extensive experience in cash handling, ensuring accuracy and efficiency in financial transactions. When I’m not working, I cherish spending quality time with family and friends, sharing stories and creating lasting memories.
Jill N. PriceLoan Processor / Customer Service RepresentativeIndependence
Meet Jill N. Price
Loan Processor / Customer Service Representative
Jill is a friendly and familiar face at WCF's Independence branch, where she provides a wide range of services with a personal touch. Whether she's processing and funding loans, managing escrow accounts, or performing teller duties, Jill always goes the extra mile to make her customers feel welcome and valued.
Having grown up in Alaska and Iowa, Jill brings a unique perspective and a warm, approachable personality to every interaction. She genuinely enjoys getting to know the people she serves and believes in building lasting relationships based on trust, kindness, and exceptional service.
Jill is a proud graduate of Iowa Falls-Alden High School.
Jackie A. ReiffCommercial Loan Processor / Customer Service RepresentativeIndependence
Meet Jackie A. Reiff
Commercial Loan Processor / Customer Service Representative
Jackie’s journey with WCF began at the front lines—as a teller and customer service representative—where her friendly demeanor and dedication to helping others quickly made her a familiar and trusted face. Today, she brings that same energy and care to her role as a Commercial Loan Processor.
Whether she’s organizing complex loan applications or walking clients through the details of commercial and agricultural financing, Jackie is all about making the process smooth, clear, and stress-free. She’s known for her ability to find solutions, answer questions before they’re even asked, and keep things moving forward with a smile.
A proud University of Northern Iowa graduate, Jackie thrives on building lasting relationships and celebrating the wins—big and small—of the businesses and individuals she supports. For her, it’s not just about numbers and paperwork; it’s about helping people turn their ideas into reality.
Brooke A YuskaAssistant Vice President / Head Teller-TamaTama
Meet Brooke A Yuska
Assistant Vice President / Head Teller-Tama
Brooke A. Yuska has dedicated over two decades to mastering the art of customer service, with a passion for excellence and a genuine desire to meet and exceed the needs of those she serves. A proud graduate of Kirkwood Community College, Brooke earned her associate degree in Legal Administrative Assistance, laying a strong foundation for her impressive career in customer service. Her journey is highlighted by a 15-year tenure in the banking sector, where she excelled as an Assistant Cashier/Head Teller.
Beyond her professional achievements, Brooke's heart truly lies in the joys of family life and community involvement. She cherishes time spent with her family, whether it's vacationing together or supporting her children in their sports activities. Brooke's commitment to her community extends beyond her professional duties as she actively volunteers, contributing her time and talents to make a positive impact.
Kailee MeekCustomer Service RepresentativeTama
Meet Kailee Meek
Customer Service Representative
Kailee Meek embarked on her professional journey in the banking sector with a robust foundation, spending a year at a bank where she honed her skills in various roles. During her time there, Kailee not only excelled at opening new accounts and operating as a teller but also demonstrated a keen aptitude for customer service by adeptly handling phone inquiries and assisting clients with online banking issues.
Outside the bank, Kailee's life is deeply rooted in her close-knit family and community involvement, particularly in the realm of sports. As the second of four girls, her family ties are strong, often found coaching or supporting her sisters in the South Tama's AAU volleyball program. Her commitment to family and community is evident, as her free time is invariably spent with her sisters, her nephew, or her beloved dog, Nova. Despite starting her higher education journey at the University of Northern Iowa with a focus on elementary education, Kailee's path led her back home, where she transitioned into a promising career in banking, melding her personal values with her professional aspirations.
Gwen UpahCustomer Service RepresentativeTama
Meet Gwen Upah
Customer Service Representative
Gwen joined the WCF family while completing her Business and Accounting degree at Buena Vista University. She fills a number of roles with WCF including helping customers with their banking transactions, opening new accounts, and assisting our loan officers. Gwen's upbeat and positive attitude makes the Tama office a welcoming place for customers and coworkers. When not at WCF you might find Gwen fishing, shopping, working out, or hanging out with her family.
Dahiana PuentesCustomer Service RepresentativeTama
Meet Dahiana Puentes
Customer Service Representative
A graduate of South Tama High School, Dahiana has spent much of her career in the customer service field. Most recently she helped the Tama/Toledo residents with their insurance needs. Approaching customers with a friendly smile and providing them with a positive experience is very important to Dahiana.
In her free time, Dahiana enjoys being with her family.
