Frequently Asked Questions
What is WCF Financial Bank’s routing number?
What is WCF Financial Bank’s fax number?
How do I send/receive a wire transfer?
Sending Wire Transfers
To send a wire, you must be a customer of WCF Financial Bank.
The fees for sending a wire are $25 (plus applicable tax) for a domestic wire and $50 (plus applicable tax) for a foreign wire.
To send a wire, WCF Financial Bank will need the following information:
- The receiving banks’ routing number and address
- The name of the receiving bank
- Beneficiary name (person to whom the wire is being sent)
- Account number of beneficiary
- Beneficiary physical address (not a P.O. Box)
Some receiving banks may require additional information. Please contact the receiving bank to obtain their “wiring instructions.”
To send a wire transfer, please visit us in person. For additional information contact us at 515-832-3071.
Receiving Wire Transfers
The fees for receiving a wire are $10 (plus applicable tax) for a domestic wire and $25 (plus applicable tax) for a foreign wire. To receive either a domestic or foreign wire at WCF Financial Bank, please call to receive our wiring instructions at 515-832-3071.
How can I request a free annual credit report?
You are entitled to receive one free credit report per year from each of the 3 credit reporting agencies. Choose one of the following methods of requesting your report:
Mail: Annual Credit Report Service
Atlanta, GA 30348-5281
Debit/ATM Card FAQs
What is a CVV Code?
The CVV (Card Validation Value) on your debit card is a 3 digit number on your WCF Financial Bank's MasterCard® branded debit card.
Your CVV number can be located by looking on your debit card as shown below:
Providing your CVV to an online merchant proves that you actually have the physical debit card – and helps to keep you safe while reducing the likelihood of fraud.
The CVV is NOT your card’s secret PIN (Personal Identification Number).
You should take care to never enter your PIN when asked to provide your CVV (PIN numbers allow you to use your debit card at an ATM or when making an in-person purchase with your debit card.
If I am traveling, what do I need to do to ensure that my debit card continues to work properly?
If you are planning a trip, please call us ahead of time to let us know where you plan to be traveling and phone number where you can be reached while you are gone (i.e. cell phone).
How can I get a replacement debit card?
If you lose your card or the magnetic strip seems to have stopped working, please contact us here at the bank and we can arrange for a replacement card. Please note that it may take as long as 2 weeks to receive a replacement card.
Personal Banking FAQs
How do I place a Stop Payment on an item?
Please contact us at 515-832-3071. You’ll be asked to provide as much information about the item that you’re able.
How can I find out if a check has cleared?
You can learn if a particular check has cleared by logging onto WCF Online Internet Banking, a free service available to all WCF Financial Bank customers. You can use our free telebanking service 24 x 7 by calling 866-263-0293. You may also contact a customer service representative at 515-832-3071 during our regular banking hours.
What are the current mortgage interest rates?
Please contact a WCF Financial Bank loan officer as mortgage rates may change throughout the day.
How do I begin the mortgage loan process?
The first step is to contact a WCF Financial Bank loan officer. By completing an application , you can be pre-qualified so that you learn how much of a mortgage you can handle given your financial situation. Please call us at 515-832-3071 to make an appointment with one of our lenders.
WCF Online Banking FAQs
Can I view all my transactions all the time?
Yes. With WCF Online you have access to your accounts 24 hours a day, seven days a week.